Off topic: On customer service

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Pro photographers have to be two things: able to deliver (i.e. technically and creatively competent) and fully aware that the whole business hinges critically on being a relationship game: if anything, this is more important than the execution. We are not just service providers, but in a way also providing confidence and reassurance on a product that is both intangible and highly subjective. Uncertainty can be self-reinforcing and the beginning of a negative spiral. Yet the longer I’m in this business, the more shocked I am by what I’m seeing – especially at the ‘developing’ end; both from a country/locality point of view and an immature service provider’s point of view.

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Diminishing returns and cutoff points

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The look of money evaporating in frustration

Written as a counterpoint to the earlier justification for being a lens hoarder, I have a feeling this is going to be one of my most unpopular posts ever. It will be widely circulated by I will be metaphorically burned at the stake for it, because it will not make me popular with camera companies, fanboys, enthusiasts or anybody who has a single bone in their body that appreciates a good piece of hardware – I know I do, and it pains even me to write it. But the common sense logician in me demands a stage, so here we go.

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Optical finder or EVF?

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Continuing on from the ‘right tool’ discussion, I thought I’d address one of the recurring topics amongst photographers: optical finder, or EVF? Both have their advantages and disadvantages, and oddly they seem to be converging towards the middle of late. That’s to say: optical finders on the whole are getting worse, and electronic finders are getting better. Where does this game end? Is there an ideal solution for you? Let’s take a look…

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Discussion points: An ideal format?

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Flexible? yes. Practical? Not exactly…

Today’s post will be the first in the experimental ‘discussions’ theme proposed a little while back.

We all know there is no such thing as the ‘perfect’ format or system – there are myriad considerations for selection, based on creative properties and technical ones – for example, depth of field, dynamic range, ‘graphic-ness’, color depth, shooting envelop, ability to deploy under certain conditions that might be weight restricted, system completeness for specialised lenses, camera movements etc. And this is before we even get into any thoughts around cost (for hobbyists) or return on investment (for pros). In most cases, we’re left either stuck with a single system that fills all needs but perhaps not perfectly, or multiple systems and formats and the inconvenience of both overlap and lack of it. For example – I love to create graphic images with a lot of compression and infinite depth of field, but this requires a narrow angle of view and thus longer equivalent focal length. I could do it with my H6D-100c, but the sensor on that is so large that I can clearly see a difference in focal plane at f8 and just 150mm-e, with a subject 100m away. Clearly, this is not workable – so I also have an E-M1.2 and Canon 100D with their respective telephotos for that kind of work. The graphic intent of the output means that limited dynamic range and crushed blacks aren’t so much a problem as desired most of the time.

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Why the right hardware is liberating

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It might actually be better to start off with the corollary: why the wrong gear is frustrating, or at best, obstructive. First principle: what’s good for you isn’t necessarily good for somebody else, and vice versa. This may seem obvious, but the number of people who are chasing and lusting after hardware that simply doesn’t make sense for them is quite mind boggling – the internet seems to be full of them. Of course, it’s highly likely that those who have found camera nirvana are simply out there making pictures and have stopped thinking about the whole gear train – it seems much more productive to me to spend time making pictures instead of scouring fora for obscure solutions and rumour sites hoping for magic bullets. It boils down to this: most people make different images. Considering this objectively, it means that for different objectives, different tools are required. Yet what I can’t understand is the obsession with finding a one-size-fits-all; the manufacturers want to do this because it makes economic sense, but the whole point of having choice is so we as consumers do not have to.

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Balance beyond photography

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I’ve always thought there were more senses beyond the obvious physical ones – perhaps they’re synergistic, perhaps otherwise. I suppose to call it pure aesthetics would be not really accurate, either – but the upshot is of course a result that is either pleasing or not. In the course of many discussions with a wide cross section of people on the topic, it seems that the ‘sense of balance’ is either there, or it isn’t. It doesn’t necessarily mean that those with a heightened sense of balance can consistently create strong images – arguably, in some ways it’s the opposite – but there’s definitely at least recognition of what works and what doesn’t. Two immediate thoughts follow: why? And more importantly, how can we use this to make a better image?

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Short term pain, long term gain

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Exotic beasts. Yes, the 100MP cameras have been shipping for some time now; yes, that one is mine – the door gifts at HQ are amazing! – and yes, I’ll be posting a report once I’ve had a chance to live with and use it for a while.

I’m writing this on the way home from a very intense tour of Europe – a visit to see my brother, review and refine design for the second generation of bags (yes, there will be a smaller one!) visit some clients, meet some alumni and check in on the status of a couple of other projects. Since I was broadly in the right area – and because it’s a bit of a trek otherwise – I had to make a pilgrimage to Hasselblad HQ.

It turns out I arrived at precisely the peak of activity. Yes, there’s been another announcement; yes, there are necessary changes, and yes, it appears that the DJI deal was true – the silence being deafening. Many things were taking place during my visit that were restricted to high level management. In any case, I was much more interested in the historical prototype lens cabinet.

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Forum thinking, part II

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Clarity at dusk

Firstly, I’d like to say a huge thank you to everybody who contributed in the comments to the previous discussion – your ideas and support have been most helpful in clarifying my own thoughts. Fundamentally, the challenge is really one of time: how can I balance off increasing family demands against the site (which in many ways is really another child) and perhaps at the same time, make changes that both buy me time and give you something more? It isn’t a question of monetisation because all of those options require more administrative time and don’t buy time elsewhere. Having had some further time to think, here’s what I think we’ll do going forward:

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Forum thinking

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One of the best things about this website is the people I’ve met through it. At this point, my motivations for continuing to create content and engage with the community are pretty evenly split between the pleasure I get from interacting with a huge range of people with common interests, and the satisfaction I get from writing. A look at the comments below the line on any one of the more popular recent posts* – that were not entirely gear or review related shows that there’s some very insightful and intelligent discussion starting off the back of the original article, almost always covering viewpoints or interpretations that I hadn’t initially considered – and whilst I do try to be as comprehensive as possible when writing, it’s of course impossible to be exhaustive. I’d be lying if I said I didn’t learn something from these discussions, and I think one of there reasons we enjoy the quality and size of community we do here is because such discussions are both self-curating and self-encouraging. I have been told repeatedly that as far as photography goes, this community is pretty unique on the internet for both erudition, engagement and civility. The next question is of course: how do we grow this?

*For example, soul; soul, redux Photokina 2016; would they be famous now; bucket list; trouble with choice; state of play; social media – for a small selection

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Two cents on the whole Hasselblad-DJI thing

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In the last few days since Kevin Raber at LL published his editorial, I’ve received at least 100 emails asking ‘is it true?’ and ‘is this the end?’ Hopefully by now the internet hysteria has died down and most of us can take a collective deep breath and look at the situation with a bit more objectivity, it’ll become clear that the sky isn’t falling. Indeed, it’s quite likely to be the opposite. However, knowing how quick people are to accuse, react and generally come to (often wildly incorrect) conclusions without complete information, I have to state my position clearly upfront:

  1. Yes, I am a Hasselblad ambassador but am not involved at all in the operations, finances or strategic decisions of the company. I use the cameras, answer questions, and that’s really about it.
  2. This post was neither solicited nor compensated for by the company or any other party, and solely represents my own opinions.
  3. Whilst I am only a photographer now, I did work in M&A, private equity and at senior operational positions for the better part of 10 years beforehand. So I do know something about the issues at hand.
  4. I am of ethnic Chinese descent (why this is important will become clear later on).
  5. We’ll look at the situation with as much commercial objectivity as possible.

With that, let’s get on with the analysis.

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